1. How do I place an order on FamilyCollection.pk?
Placing an order is simple! Browse our collections, select your desired product, choose the size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your delivery details, and complete your payment. You will receive a confirmation email once your order is successfully placed.
2. What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and major debit/credit cards. All online payments are processed through secure and trusted payment gateways to ensure your financial information is always protected.
3. How long does delivery take?
Orders are typically delivered within 3 to 5 working days across Pakistan. Delivery timelines may vary slightly depending on your location. You will receive a tracking update once your order has been dispatched.
4. Can I exchange or return a product?
Yes! We accept returns and exchanges within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with all tags intact. Sale items and innerwear are not eligible for returns. Please contact us at familycollectionfsd@gmail.com to initiate a return or exchange.
5. How do I know which size to order?
Each product on our website includes a detailed size guide with measurements. We recommend checking the size chart before placing your order. If you are still unsure, feel free to contact our customer service team and we will be happy to help you find the perfect fit.
6. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan. Simply select COD as your payment method at checkout and pay when your order arrives at your doorstep — no advance payment required.
7. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor your delivery status through our courier partner’s website.
8. How can I contact FamilyCollection.pk?
You can reach us via email at familycollectionfsd@gmail.com or through the Contact Us form on our website.