These Terms and Conditions May Change
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of FamilyCollection.pk following any such change constitutes your agreement to follow and be bound by the updated terms. We encourage you to review these Terms and Conditions regularly whenever you visit our website.
Limitations of Liability
FamilyCollection.pk and Family Collection (Private) Limited shall not assume any responsibility, and shall not be liable for, any damages to or viruses that may infect your computer, mobile device, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing of this website, or your downloading of any materials from this website. In no event will Family Collection (Private) Limited, nor their respective officers, directors, employees, shareholders, affiliates, agents, successors, assigns, retail partners, nor any party involved in the creation, production, or transmission of this website be liable to any party for any indirect, special, punitive, incidental, or consequential damages arising out of the use, inability to use, or the results of use of this website, whether based on warranty, contract, or any other legal theory.
In the event of any problem with this website or its content, you agree that your sole remedy is to cease using this website. In the event of any problem with products or services purchased through this website, your remedy shall be to seek a return or refund in accordance with the Returns and Refunds Policy posted on this website. This website may include inaccuracies, mistakes, or typographical errors. FamilyCollection.pk does not warrant that the content will be uninterrupted or error-free.
Copyright and Trademark
Unless otherwise indicated, all material on this website — including but not limited to text, images, illustrations, graphics, audio clips, video clips, and animation files — is subject to the copyright and trademark rights of Family Collection (Private) Limited. The material on this website may not be copied, reproduced, modified, posted, transmitted, or distributed in whole or in part in any form without the prior written consent of Family Collection (Private) Limited. All rights reserved.
Products, Content and Specifications
All features, content, specifications, products, and prices described or depicted on this website are subject to change at any time without notice. Certain weights, measures, and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including colors; however, the actual colors you see may vary depending on your screen or device settings, and we cannot guarantee complete accuracy. The inclusion of any product on this website at a particular time does not imply or warrant that the product will be available at all times. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Shipping
When an order is placed, it will be shipped to the address designated by the purchaser, provided that the address is within our serviceable delivery areas within Pakistan. All purchases are made pursuant to a shipment contract. Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the courier. You are responsible for filing any claims with courier services for damaged or lost shipments.
Your Account
You are responsible for maintaining the confidentiality of your account credentials, including your password, and you agree to accept responsibility for all activities that occur under your account. FamilyCollection.pk reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. By placing an order, you confirm that you are providing FamilyCollection.pk with accurate and truthful information and that you have full authority to place the order.
Exchange and Refund Policy
New, unused full-priced merchandise may be exchanged within 7 days of purchase or delivery with proof of purchase. After 7 days, the merchandise may not be exchanged or returned. We offer a no-refund policy on all merchandise; however, qualifying items may be exchanged for store credit. Merchandise purchased on sale or during promotional events may not be exchanged or returned. All merchandise must be returned in its original, sellable condition with tags and packaging intact — otherwise an exchange will not be permitted. We reserve the right to reject any exchange without valid proof of purchase.
Electronic Communications
When you visit FamilyCollection.pk or send us an email, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we send you electronically satisfy any legal requirement that such communications be in writing.
Exclusion of Warranties
Family Collection (Private) Limited makes no representation or warranty regarding the working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information and materials provided on this website are offered to you “as is” and without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness for a particular purpose, quality, durability, or non-infringement.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact our Customer Service team familycollectionfsd@gmail.com.